F.A.Q

If you contact us and provide all the necessary information for the reservation, we can make the reservation on your behalf and send the ticket to your email address.

Your reservation will be confirmed within 12 hours, and you will receive an Order Confirmation Email. Please ensure your order has been confirmed.

When making a reservation, first enter your flight departure time, then specify the time you wish to be picked up from the hotel. For international flights, it is recommended to be at the airport at least 2 hours before your flight, and for domestic flights, 1.5 hours before. Include the travel time to determine your pickup time. (If there is an issue with your pickup time, we will contact you to make the necessary changes.)

During the reservation process, you can select the number of “Baby/Child Seats” and write the type of seat and your child’s age in the “Notes” section of the reservation form.

You must specify the type and dimensions of your luggage in the “Notes” section of the reservation form. Necessary information will be provided when your reservation is confirmed.

You must specify the type of pet and the dimensions of its crate in the “Notes” section of the reservation form. Necessary information will be provided when your reservation is confirmed.

Our staff will meet you at the terminal exit gate with a sign displaying Istanbul Shuttle Transfer. Additional details about the meet-and-greet are included in the confirmation email.

In case of a delay, please inform us using one of our communication channels.